Software Support & Client Relations Specialist – 1016618

Job Title: US Support & Relations SpecialistLocation: Remote – US locationEmployment Type: Full-time or Part Time About Us:CattleXpert Inc is a 30+ year provider of innovative cattle management software, designed to streamline operations for livestock operations, feedlots, stockers and producers of all sizes. We are committed to empowering our clients with cutting-edge solutions that make managing their operations more efficient and profitable. Join our dynamic, fully remote team and play a key role in delivering exceptional client experiences. If you have experience in a feedyard environment and are seeking a remote role that aligns with your passion for the beef industry, we encourage you to apply.  Seeking full time and/or part time candidates. Key Responsibilities:Act as a contact for clients using CattleXpert products, providing timely support via email, phone, or chat.Build and nurture strong relationships with clients, ensuring they maximize the value of our software.Collaborate with internal teams to resolve client issues, improve system functionality, and deliver tailored solutions.Maintain accurate client interaction records in our CRM system.Assist with onboarding new clients, including virtual training sessions on CattleXpert software with occasional on-site trainings.Proactively gather and analyze client feedback to identify opportunities for product and service improvements.Participate in software product reviews and testing.Assist with marketing opportunities and social media presence.Occcassional overnight travel for potential on-site assistance at installations, sales call demos, or trade shows. Qualifications:Bachelor’s degree in Business, Agriculture, Accounting, Communication, or a related field or equivalent experience, preferably in the feedlot sector.Experience in client support, preferably within agriculture or software industries.Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical users.Familiarity with Customer Management programs and Azure DevOps systems and remote collaboration tools (Teams, TeamViewer, Google Docs and Meet etc).Strong organizational and time-management skills, with the ability to prioritize in a remote work setting. Preferred Skills:Experience or familiarity with computers, tablets and livestock management software.Knowledge of the cattle industry and its challenges, feedyard situations is a bonus.Active listening skills to understand client needs and provide tailored solutions.Strong problem-solving skills with the ability to think critically and troubleshoot effectively.Excellent verbal and written communication skills, with a focus on clarity and conciseness. What We Offer:Competitive compensation package.Flexible schedule with the convenience of a remote office.Company-provided laptop and necessary tools to succeed.Paid vacation and personal time.Comprehensive medical benefits.A supportive team that is passionate about agriculture and technology.