Diesel Technician – JCB Equipment – 1028128

Purpose:The Diesel Technician is responsible for performing service work ranging from basic maintenance to complex diagnostics on JCB agricultural and construction equipment. Repairs and maintenance will be performed on both customer-owned, and dealer-owned, equipment, both remotely and in the store. He / She is responsible for good customer communication as needed, ensuring a clean and safe work environment, continually develop technical skills with evolving products, including company sponsored training.
Job Responsibilities (ranked in significance):
Company Values:  Ensures all company values are personally
adhered to and promoted.  This would include leading by example and
participation in employee recognition programs.
Service Diagnostics:  Performs basic / complex diagnostics on JCB
equipment, determining what repairs are needed and/or recommended for
future attention / maintenance. This can be for either customer-owned
equipment located at the shop or at customer?s site, or dealer-owned
equipment (inspections).
Service Repairs:  Performs repairs on equipment (electrical,
hydraulic, mechanical) as assigned by the JCB Service Writer. 
Accountable for performing quality work and attaining stated goals for
efficiency.
Service Paperwork: Completes all reports and forms for service
operations in a timely and accurate manner.  This would include
inspection reports, warranty comments, work orders, etc.  Uses
computers / tablets for data entry as required. Ensure supervisor is aware
of any issues / surprises which can impact customer billing or
satisfaction.  Ensures accurate timekeeping for job costing.
Service Training / Development:  Participates in all requested job-related
training and development, as well as taking an active interest in
improving skills with other training programs.
Equipment and Tools:  Maintains good condition and cleanliness of
company vehicles inventory, tools, and equipment, including return of
tools to storage areas.
Safety:  Follows all company and common-sense safety
policies, while using all required personal safety equipment. 
Ensures a safe work environment in his bay; reports any issues in bay or
other service work areas to manager for follow up.
Teamwork:  Works collaboratively with other
technicians, parts, and sales personnel.  Mentors Service Technician
Apprentices and junior Technicians as able.  Works afterhours (daily
or weekend) as required.
Communications:  Ensures good communication within location,
and with other locations / employees.  Communicates appropriately
with customers and conveys any operational issues to manager. Requirements:
Technical degree in Agricultural
or Construction Mechanics, or High School Diploma or GED with 4 years of
experience in service operations.
Proven knowledge of methods,
materials, tools, and techniques used in the repair of Ag / Construction /
Outdoor power equipment
Outstanding knowledge of
mechanical, electrical, and hydraulic systems.
Owns mechanic tool set
appropriate for the work required.
Excellent skills in operating
vehicles and equipment used in service shops (diagnostic equipment,
forklifts, hydraulic lifts, etc.)
Excellent communication and
customer relationship skills
Expertise with computer systems,
including MS office and internet-based applications
Ability to work extended hours
during the week and on weekends
Ability to travel to company
meetings and training events as needed
Ability to lift 75 pounds as
required without assistance
Acceptable Motor Vehicle status,
with current driver?s license, and ability to operate motor vehicle Compensation & Benefits:Annual company and location bonusesMedical/Dental/ Vision CoverageHealth Savings PlanLife and Disability InsurancesAFLACFlexible Spending Account401K Match and Profit Sharing96 hours of accrued PTO32 hours of Holiday PTOSix (6) Paid HolidaysBereavement PayWellness PlanCompany Uniforms